Terms & Conditions

Detailed description of goods

FRONTIER FLY FISHING is a business in the retail and wholesale industry that markets and sells sporting goods specifically aimed at the fly fishing market.

Delivery policy

Shipping Method – We use The Courier Guy’s door-to-door service.

Tracking – You will receive a tracking number via The Courier Guy’s portal with your tracking number and tracking details. The Courier Guy will send out tracking information as your parcel passes through its system. You can also track you parcel on their portal.

Cost – Our delivery fees are at a set rate of R150 for all on-line orders.

Delivery Time – The Courier Guy will deliver your parcel within 5 days of collection from our offices.

In-Store Collection – We also offer a curbside or in-store collection option for those clients who wish to collect their orders from us, or have orders collected by their preferred courier company.

Export restriction

The offering on this website is available to South African clients only.

Return and refunds policy

The provision of goods and services by FRONTIER FLY FISHING is subject to availability. In cases of unavailability, FRONTIER FLY FISHING will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.

All products carry a manufacturer guarantee or are covered under the Consumer Protection Act of South Africa

Customer privacy policy

FRONTIER FLY FISHING shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa or MasterCard credit cards, or by bank transfer into the FRONTIER FLY FISHING bank account, the details of which will be provided on the confirmation of order email, or on request.

Credit card acquiring and security

Credit card transactions will be acquired for FRONTIER FLY FISHING via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by FRONTIER FLY FISHING separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

FRONTIER FLY FISHING takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile

This website is governed by the laws of South Africa and FRONTIER FLY FISHING chooses South Africa as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.